13 May 5 Questions to Ask Your House Cleaning Company
- How do you screen and train your cleaners?
- You want to make sure that the cleaners who will enter your home are trustworthy, professional, and skilled. You can ask the company if they do background checks, reference checks, and drug tests on their cleaners. You can also ask how they train their cleaners and what standards they follow.
- What services do you offer and how do you charge?
- You want to know what kind of cleaning services the company provides and how they set their rates. You can ask if they offer regular cleaning, deep cleaning, or special services such as carpet cleaning or window cleaning. You can also ask if they charge by the hour, by the project, or by the number of cleaners. You can also ask for an estimate of how long it will take to clean your home and how much it will cost.
- Are you insured and bonded?
- You want to protect yourself from any liability or damage that may occur during the cleaning process. You can ask the company if they have insurance and bonding to cover any accidents, injuries, or losses that may happen on your property. You can also ask for proof of their insurance and bonding certificates.
- How do you handle customer satisfaction and complaints?
- You want to make sure that the company values your feedback and satisfaction. You can ask the company how they measure customer satisfaction and what they do if you are not happy with their service. You can also ask if they have a guarantee or a policy for resolving any issues or complaints.
- How do you communicate and schedule with your customers?
- You want to have a clear and convenient way of communicating and scheduling with the company. You can ask the company how they communicate with their customers, such as by phone, email, or text. You can also ask how they schedule their appointments, such as by online booking, phone call, or email. You can also ask if they have flexible scheduling options and if they charge any fees for cancellation or rescheduling.
Our team of experienced and friendly cleaners will use the best tools and products to make your space sparkle. We are committed to providing high-quality service and customer satisfaction.
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